Terms of service

These terms govern the use of zehn/call-center (the “Service”), provided by zehnmind (“zehnmind”, “we”). By creating an account or using the Service you agree to them on behalf of the organisation you represent (“you”, the “Customer”). Where you have a signed agreement with zehnmind, that agreement prevails over these terms if they conflict.

1. The Service

The Service lets you create AI phone agents that answer and place calls, talk to visitors on your website, handle messages in an inbox, use your knowledge base and tools, run campaigns and record the outcome of each conversation in a console. zehnmind operates the Service on its own infrastructure and may change or improve it over time.

2. Accounts

You are responsible for the accuracy of the information you provide, for keeping credentials confidential, for everything done under your organisation’s accounts, and for telling us promptly about any unauthorised use. You must be authorised to bind the organisation you sign up for.

3. Acceptable use

You agree not to use the Service to:

• Break any law, including telemarketing, consumer protection, privacy and recording laws.
• Call or message people who have not agreed to be contacted where such agreement is required.
• Impersonate a person or organisation, or present an agent as a human when asked whether it is one.
• Send spam, fraud, threats, or content that is abusive, discriminatory or harmful.
• Interfere with the Service, probe its security, or access data that is not yours.
• Resell the Service without a written agreement with zehnmind.

4. Calls, recordings and consent

You are responsible for how your agents are used: for the instructions you give them, for the numbers you connect, for informing callers that they are talking to an AI agent and that the call may be recorded, and for obtaining any consent the law requires before recording or contacting someone. You decide whether recordings are kept and for how long.

5. Your content

You keep ownership of the prompts, documents, contact lists, recordings, transcripts and other content you provide or that the Service produces for you (“Customer Content”). You grant zehnmind the right to process Customer Content to provide the Service. You confirm that you have the rights needed to use it this way.

6. Fees

Fees, usage charges and telephony costs are set out in your agreement or order with zehnmind and are payable as stated there. Unless the agreement says otherwise, fees are exclusive of taxes, usage-based charges are billed on the usage recorded by the Service, and paid fees are not refundable. We may suspend the Service for accounts that are overdue after notice.

7. Availability and support

We work to keep the Service available and will tell you about planned maintenance. Availability commitments and support hours, where offered, are stated in your agreement. Outages caused by telephony carriers, chat platforms, your own systems or events outside our reasonable control are not covered by such commitments.

8. Intellectual property

The Service, its software, models, designs and documentation belong to zehnmind and its licensors. You receive a limited, non-exclusive, non-transferable right to use the Service for your organisation while these terms are in force. Feedback you give us may be used without obligation.

9. Confidentiality and data protection

Each party keeps the other’s non-public information confidential and uses it only for the purposes of these terms. Personal data is handled as described in our privacy policy. Where you need a data processing agreement, we will sign one as part of your agreement.

10. Warranties and liability

The Service is provided as described in your agreement and otherwise as is. AI agents can misunderstand or make mistakes; you are responsible for reviewing outcomes that matter and for keeping a person available for calls that need one. To the extent the law allows, zehnmind is not liable for indirect or consequential loss, and its total liability under these terms is limited to the fees you paid for the Service in the twelve months before the claim.

11. Indemnity

You will defend and indemnify zehnmind against claims arising from Customer Content, from calls or messages made through your agents, or from your breach of these terms.

12. Term and termination

These terms apply for as long as you use the Service. Either party may end them as set out in the agreement, and we may suspend or end access for a serious or repeated breach. On termination you may export your Customer Content for a reasonable period, after which we delete it as described in the privacy policy. Sections 5, 8, 9, 10, 11 and 13 survive termination.

13. Governing law

These terms are governed by the laws of the Republic of Uzbekistan. Disputes that the parties cannot settle between themselves are brought before the competent courts in Tashkent, unless your agreement states otherwise.

14. Changes

We may update these terms. The date at the top shows the latest version, and we notify customers of material changes by email before they take effect. Continued use after that date means you accept the new terms.

15. Contact

zehnmind, Tashkent, Uzbekistan. info@zehnmind.ai.