Privacy policy

This policy explains how zehnmind (“zehnmind”, “we”) collects, uses and protects personal data when you use zehn/call-center (the “Service”), the console at call-center-console.zehnmind.com, and this website. It applies to our customers, to the people who work in their organisations, and to the callers and visitors who talk to an agent our customers run.

1. Information we collect

1.1 Account information

When an organisation signs up we collect the names, email addresses, phone numbers and job titles of the people who use the console, the organisation name, and billing details where a paid agreement is in place.

1.2 Usage information

We record how the console and this website are used: pages opened, actions taken, the browser and device, the IP address and approximate location, and timestamps. This website uses Google Analytics only when it is configured for a deployment, and honours the analytics settings of your browser.

1.3 Voice and call data

When a caller or website visitor talks to an agent, the Service processes the audio, produces a transcript, and may keep a recording, a summary and the fields the agent was asked to collect. The customer who runs the agent decides whether recordings are stored and for how long, and is responsible for telling callers that the call is handled by an AI agent and may be recorded.

1.4 Content you upload

Documents, web pages and other material a customer adds to a knowledge base, contact lists used for campaigns, and messages that arrive in the inbox from chat channels are processed to provide the Service.

2. How we use information

• To provide, operate and support the Service, including answering and placing calls on your behalf.
• To transcribe and summarise conversations and to fill the fields you configure.
• To keep the Service secure, to detect abuse and to meet legal obligations.
• To measure usage and improve the product.
• To communicate with you about your account, incidents and changes to the Service.

We do not use customer conversations to train models for other customers, and we do not sell personal data.

3. Sharing

3.1 Providers

The Service runs on infrastructure zehnmind operates. Where a customer connects a telephony carrier, an email provider, a chat platform or another system of their own, the data needed to place or receive calls and messages is exchanged with that provider under its own terms.

3.2 Legal requirements

We disclose data when the law requires it, to protect the rights and safety of zehnmind, our customers or the public, or to enforce our agreements.

3.3 Business transfers

If zehnmind is involved in a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction, subject to this policy.

3.4 With your consent

We share data for any other purpose only with your consent.

4. Retention

Account data is kept while the agreement is in force and for as long as needed afterwards to settle accounts and meet legal obligations. Recordings, transcripts and summaries are kept for the period the customer configures for each agent and are deleted when the customer deletes them or ends the agreement, unless the law requires a longer period.

5. Your rights

Depending on where you are, you may have the right to access the personal data we hold about you, to correct it, to have it deleted, to restrict or object to its processing, and to receive a copy in a portable form. Callers who spoke to an agent run by one of our customers should contact that customer first; we help our customers respond to such requests.

5.1 Exercising your rights

Write to info@zehnmind.ai. We may ask you to verify your identity before acting on a request, and we respond within the time the applicable law allows.

6. Security

Data is encrypted in transit, access to production systems is limited to the people who operate them, console access is protected by authentication and role-based permissions, and we review our safeguards regularly. No system is perfectly secure, and we will inform affected customers of a breach as the law requires.

7. Where data is processed

The Service is operated from the Republic of Uzbekistan. If a customer connects a provider located elsewhere, the data exchanged with that provider is processed where that provider operates.

8. Children

The Service is offered to organisations and is not directed at children. We do not knowingly collect personal data from children.

9. Cookies

The console uses cookies that are necessary to keep you signed in. This website uses analytics cookies only when analytics is configured. You can control cookies in your browser settings.

10. Changes

We may update this policy. The date at the top shows the latest version, and we notify customers of material changes by email.

11. Contact

zehnmind, Tashkent, Uzbekistan. info@zehnmind.ai.